How do I pay for a course or services?
Payment is due at the time of registration via PayPal, credit card or check sent through the U.S. Mail in advance. Checks should be payable to: “Soteria Training Services” 2551 Galena Ave., #247, Simi Valley, CA 93065. You may also elect to pay cash at the first class. Just provide a 50% deposit online, then select to pay the balance in class. Class sizes are limited and are filled on a first-come, first serve basis. Registration and/or date confirmation is not guaranteed until payment is received.
- Private contracts: A non-refundable deposit is required to secure a date. The total fee is determined according to the services and needs of a client. Each contract is customized once a 50% deposit is secured. Payment balance is due when services rendered.
- Online eLearning courses: Since registration is open for these courses, we ask that registrants contact ask@soteriatrainingservices.com ASAP, should they require a refund. However, once Soteria has purchased a link or a link has been emailed to a registrant, no refund may be issued.
What is Soteria’s cancellation and refund policy?
At Soteria, we aim to provide you with the highest level of training and services. In order to do that, we plan and prepare for the number of students in our classes thoroughly. Please review our cancellation and refund policy closely:
- We require three weeks’ notice via email to ask@soteriatrainingservices.com prior to the start of class or services to cancel for a full refund.
- Cancellations that occur less than three weeks before the start will incur a 20% administrative fee.
- Cancellations made within 72 hours of the start of a class, service or series of classes are subject to a 50% administrative fee based on total cost. For example, if a class cost $50, then a refund of $25 will be given.
- No refunds are made once a class begins.
- You are responsible for meeting all the prerequisites and physical requirements for a class. Please review the class descriptions closely before registering, as no refund will be given to those who are unable to meet those requirements on the day of the class.
- No-shows forfeit any refund or credit.
- If Soteria cancels a class that you registered for, you are entitled to a refund.
Postponing a class
If you just need to reschedule a class or service you booked, please email us at ask@soteriatrainingservices.com with a request for a credit toward a future class or service at least 24 hours before the class or service was scheduled to start. Credits will be given for the next available class, with no exceptions. Otherwise credit will be forfeited.
When is the latest I can register for a class?
You can register as late as the day of the class as long as there is space. However, late registration may result in a delay in receiving textbooks needed. In class, late registrants may be given a Soteria library copy to follow along.
Do you have a waiting list for classes that are full?
Yes, add your name to the waiting list. If there are openings before the class begins, you will be automatically added to the class. You will be notified by email, so you should check your email regularly so that you will know if you are added and can arrange to pay your fees.
What do I need for class?
Each class is different so be sure to check the class description to learn the specifics. In general, bring the writing tools of your choice along with snacks and hydration to class. Get plenty of rest the night before and open your mind to learn.
Wearing comfortable clothing will make it easier for you to participate in essential practical aspects of our training. Some of our students also find it helpful to bring a towel or kneeling pads, a seat cushion, reading glasses, sunscreen, a hat, a sack lunch, and assessment tools.
Please note that we do not provide meals, snacks or water. All classes will have scheduled breaks and day long trainings will have a pre-determined break for lunch.
How do I know if the “Responding to Emergencies” and “Emergency Medical Response” class series are for me?
Attend our orientation first! We will walk you through the course objectives, skills covered and what will be expected of you as a participant. We understand that these classes are a significant commitment of time, meeting on several days and requiring studying in between sessions. So join our orientation to learn more before you leap!
Why do some classes have requirements or prerequisites?
Prerequisites for classes seem like speed bumps in our learning, but they are really there to ensure students are fully prepared to take advantage of the trainings we offer. As you read through the course descriptions, you may see some courses that ask for certifications, class completions, or specify physical requirements. We don’t put these in place to make things difficult; in fact, most prerequisites are guided by the requirements of the certifying agencies we work with. Typically, prerequisites exist if a skill is required but the topic is not covered in depth in a particular training. Please be sure to read details for each course thoroughly to make sure you understand all prerequisites and requirements.
How do I get a certification card?
Once you’ve completed a qualifying course with us, you’ll receive a digital or paper certificate from the affiliating agency (American Red Cross, American Heart Association…). Digital certificates typically arrive via email after about 3 – 10 days. You’ll have the option to print at home a wallet-sized card.
When you receive the email, click on the link to open and claim your card. You may be asked to fill out a brief survey before obtaining access. You’ll be asked if you would like to print or download your certificate. We recommend doing both! Saving the certificate as a PDF makes it easy to replace the card if you lose it.
With certification cards available digitally, you see how important it is to provide us with a correct email address! Be sure to print legibly and double check your email when asked to sign in at classes, as we use that information to apply for your certification card.
I never got an email with a link to my certification card. What should I do?
First, check your spam folder to see if it landed there. If not, then email us at ask@soteriatrainingservices.com. Provide us with your full name, phone number, date and name of the class. We will try to help you.
How do I make a change to the certification card once it has been issued?
Once you’ve clicked on the email link to claim your digital certificate, Soteria no longer has the ability to edit your information. You’ll need to contact the certifying agency to assist you with any modifications.
